Frequently Asked Questions

Everything you need to know about your Karaters shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our high-fashion cuts may vary slightly from standard retail sizing.

Are your materials sustainably sourced?

Yes, at Karaters, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced leather alternatives.

Can I track my package in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.